ESTHECHOC.COM TERMS AND CONDITIONS OF PURCHASE

(hereinafter referred to as the “Terms and Conditions”)
GENERAL PROVISIONS
Article 1.
DEFINITIONS

These Terms and Conditions set forth the terms and conditions for the conclusion of Sales Contracts, and the terms of use of the services provided by the Seller. Each time the terms listed below are written with a capital letter in these Terms and Conditions, they must be interpreted in accordance with the definitions assigned to them below, unless the context of their use explicitly suggests otherwise:

  1. Price – the remuneration due to the Seller for performing the Sales Contract for the Customer;
  2. Customer – a natural person who accepts these Terms and Conditions;
  3. Consumer – a Customer who is a natural person and concludes a Sales Contract with the Seller for purposes not directly connected with its business or professional activity;
  4. Newsletter – a service provided by the Seller to the Customer containing commercial information on the Seller’s services and products or the Seller’s partners Terms and Conditions – this document, which comprises the terms and conditions for concluding Sales Contracts and for providing and making use of the services offered by the Seller to Customers through the Store. These Terms and Conditions specify the rights and obligations of the Customer and the Seller. With regard to services provided by electronic means, these Terms and Conditions are the terms and conditions referred to in Article 8 of the Act on Providing Services by Electronic Means of 18 July 2002 (Journal of Laws of 2002, no. 144, item 1204, as amended);
  5. Sales Contract – a contract concluded remotely relating to the delivery of products by the Seller to the Customer in exchange for payment of the Price;
  6. Store – the platform operated by the Seller enabling the conclusion of a Sales Contract and providing the services offered by the Seller;
  7. Seller - CAMBRIDGE CHOCOLATE TECHNOLOGIES SPÓŁKA AKCYJNA (affiliated partner CAMBRIDGE CHOCOLATE TECHNOLOGIES LTD), entered into a register of entrepreneurs maintained by the District Court for m.st. Warszawa, XII Commercial Division under KRS no. 0000499822, tax identification number (NIP) 7010414089, REGON 147116303, with the share capital of PLN 100.000,00, e-mail: contact@esthechoc.com;
  8. Technical Requirements – the minimum technical requirements for using the Store and conclude a Sales Contract, as described in Appendix 1 to the Terms and Conditions – Technical Requirements for Using the Store;
  9. Order – a form made available by the Store specifying the purpose of the Sales Contract and comprising the Customer’s data required to conclude and perform the Sales Contract.

REGULATIONS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS
Article 2.
CONCLUSION OF CONTRACTS FOR THE PROVISION OF FREE SERVICES

  1. The Seller shall provide the following services to Customers through the Store free of charge:
    1. it will send the Newsletter to the e-mail address specified by the Customer pursuant to Article 3 (Newsletter);
    2. it will enable the Customer to place Orders and conclude Sales Contracts.
  2. The Seller undertakes to provide the above services as a part of its Store services, as specified in these Terms and Conditions.
  3. The condition for using the above services is that the Customer’s computer device and IT system meet the minimum Technical Requirements.
  4. In order to ensure proper performance of the Sales Contract, the Customer will, inter alia:
    1. provide all necessary true and up-to-date Customer data in its Order,
    2. immediately update any data, including personal data, provided by the Customer to the Seller in connection with the conclusion of a Sales Contract to the extent required for the proper performance of the contract,
    3. use the Store services in compliance with the generally applicable provisions of law, the provisions of these Terms and Conditions and the principles of normal social conduct, including in such a manner as not to constitute disturbance to other Customers or the Seller, and so as not to compromise the operation of the Seller or the Store,
    4. to pay the Price and the other costs agreed by the Customer and the Seller in a timely fashion.
  5. The Customer will not:
    1. provide or transfer any content which is prohibited under generally applicable provisions of law by using the Store’s services, in particular any content that is a breach of the financial or personal interests of third parties,
    2. take actions such as:
      • sending or placing any unsolicited commercial information or any content that would be in breach of any law in the Store,
      • taking any IT-related action, or any other action, the objective of which is to take possession of information that is not intended for the Customer, including any data relating to other Customers;,
      • making illegal modifications to the content provided by the Seller, with particular regard to the Prices and descriptions presented in the Store,
      • abusing any rights vested in the Customer by the Seller or by law in a manner contrary to the social and economic purpose of a given right or to principles of social conduct.

Article 3.
NEWSLETTER

  1. In the course of concluding the Sales Contact with the Seller, Customers has an opportunity to contract the service of the Newsletter offered by the Seller.
  2. Before ordering the Newsletter service, it is necessary to read carefully and accept these Terms and Conditions.
  3. Within the framework of the Newsletter service, the Seller shall send, free of charge, information in the form of an electronic letter (e-mail) to the e-mail address provided by the User. The newsletter will be sent no more than __________ a week.
  4. The Newsletter contains information about the offer offered by the Seller and entities cooperating with him, products and services, current promotions, information about scientific research concerning the Seller's products, organized events and other information concerning the Seller and entities cooperating with the Seller, including opinions, contests, events, novelties, etc.
  5. Providing an e-mail address by the User when ordering the Newsletter service is necessary to provide the Newsletter service.
  6. The contract for the provision of Newsletter service will be valid from the time the Customer expresses the desire to receive the Newsletter. The Newsletter service is provided free of charge for an indefinite period of time or until the User resigns from the Newsletter service or until the Seller completes the Newsletter service.
  7. The Customer may withdraw consent to delivery of the Newsletter service at any time without any charges. Termination will be made effective by a request sent byan email address contact@esthechoc.com, which will include the e-mail address to which the Newsletter is being sent. At this moment, the Administrator will stop processing personal data in order to send out the Newsletter.

Article 4.
SERVICE-RELATED COMPLAINTS

  1. Customers may file a complaint regarding the services provided by the Seller at any time.
  2. Customers may give notice of a complaint in writing, by telephone or by the e-mail address: contact@esthechoc.com. In order to speed up complaint processing you are advised to provide a short description of the reasons and the contact details of the Customer filing the complaint, however it is not mandatory.
  3. Complaints will be processed by the Seller within 14 days after they have been received.

SALE OF PRODUCTS
Article 5.
CONCLUSION AND PERFORMANCE OF THE SALES CONTRACT

  1. The information provided by the Store constitutes an offer to conclude a Sales Contract between the Seller and a Customer.
  2. The Seller offers the Customer the opportunity to place an Order in the following manner, and in the following sequence:
    1. Orders may be placed twenty-four hours a day, seven days a week
    2. The Customer specifies the quantities required in the Order form
    3. The Customer chooses the preferred method of payment
    4. The Customer completes the information required to place the Order and perform the Sales Contract (including without limitation a delivery address)
    5. Until the “Order and Pay” function is commenced by the Customer, the Customer may correct the information included in the Order, in particular as regards making modifications
    6. The Customer places the Order with the Seller by operating the Store’s “Order and Pay” function. Placement of an Order gives rise to an obligation on the part of the Customer to pay the Price
    7. When the Customer presses the “Order and Pay” button and the Order is placed (constituting the Customer’s declaration of intent to conclude a contract with the Seller), the Sales Contract shall be deemed to have been concluded
    8. After the Order has been placed, the Customer will receive an e-mail containing all the important elements of the Order, and this e-mail will be confirmation that the Sales Contract has been concluded.
  3. The Sales Contract is concluded by means of remote communication (the Internet).
  4. Registration, securing, availability and confirmation of the contents of the Sales Contract entered into by the Customer are concluded by means of an e-mail to the Customer. This e-mail contains confirmation of the distance conclusion of a contract within the meaning of Article 21 of the Consumer Rights Act.

Article 6.
RULES FOR MAKING PAYMENTS AND OBTAINING REIMBURSEMENT

  1. Payment may be made by any electronic payment system currently accepted by the Seller and offered on the Store’s website, by electronic transfer or by payment card or credit card.
  2. The Seller does not accept cash on delivery.
  3. The approved available methods of payment are described in the Order form and in the Store.
  4. Payment for ordered products must be made within one working day after conclusion of the Sales Contract.
  5. Payment for an Order by using more than one of the payment methods listed in Article 6.1 above at the same time is not permitted.
  6. If a Customer makes payment by payment card, electronic transfer or an electronic payment system, reimbursement (for example, following cancellation of the Order or withdrawal from the contract) will be made to the same payment card or bank account from which the original payment was made.
  7. The Customer may also agree to reimbursement by a means of payment other than that used in the original transaction. Said reimbursement will not entail any costs for the Customer.
  8. Within the applicable law, the Seller may deliver an invoice in electronic form, which the Customer as an invoice recipient accepts.

Article 7.
DELIVERY OF PRODUCTS

  1. Delivery will be made to the address provided by the Customer in the Order.
  2. The total waiting time for receipt of products is the total of the time required for the Seller to complete the Order plus the time required for the carrier to deliver the products. The time required for the Seller to complete an Order runs from the time the Order is placed to the time of dispatch of the products by the Seller, and will be no longer than 5 working days (which are deemed to be Monday to Friday inclusive, excluding holidays). The above period will then be extended by the time required for the carrier to deliver the products, which depends on the form of delivery selected by the Customer, which is stated in the Order form.
  3. The cost of delivery will be paid by the Customer. Information on delivery costs is provided next to the products displayed by the Store, and will include countries and delivery terms selected at the Seller’s sole discretion. Said delivery terms may from time to time include offers to deliver products free of charge.
  4. Products ordered from the Store are delivered to the Republic of Poland and selected European Union countries, as well as selected countries outside the European Union. The Seller may, but is not obliged to, extend deliveries to other countries. The Store provides information on delivery restrictions (including the countries to which products are delivered by the Seller).

§ 8.
PRODUCT-RELATED COMPLAINTS

  1. The Seller will comply with its legal duty to provide the Customer with products that lack any defects.
  2. If a product received by the Customer is defective, the Customer may assert the rights granted pursuant to the warranty included in the Polish Civil Code.
  3. The Seller will be liable to the Customer if the products sold have a physical or legal defect (Polish Civil Code warranty).
  4. If a product is defective:
    • the Customer may issue a price reduction or contract withdrawal statement unless the Seller replaces the defective product with a defect-free product or removes the defect without causing delays or excessive difficulties for the Customer. Any reduction in price will bear the same proportion to the contractual price as the value of the defective product bears to the value of a defect-free product. The Customer may not withdraw from the contract if the product defect is insubstantial,
    • the Customer may request replacement of the product by a defect-free product or removal of the defect. The Seller will replace the defective product with a defect-free product or remove the defect within a reasonable time, without causing excessive difficulties for the Customer,
    • all of the above is without prejudice and pursuant to the relevant provisions of the Civil Code.
  5. If the Customer is a Consumer, instead of the removal of the defect proposed by the Seller, the Customer may request replacement of the product with a defect-free product or, instead of having the product replaced, may request that the defect be removed, unless rendering the product compliant with the contract in the manner selected by the Consumer is impossible or entails excessive cost compared with the solution proposed by the Seller. In order to assess whether the cost is excessive, the value of a defect-free product and the type and importance of the defect must be taken into account, as well as any inconvenience to which the Consumer would be exposed if an alternative solution were selected.
  6. Customers exercising their rights under the warranty offered by the Polish Civil Code will deliver the defective product to the following address: CAMBRIDGE CHOCOLATE TECHNOLOGIES SPÓŁKA AKCYJNA (affiliated partner CAMBRIDGE CHOCOLATE TECHNOLOGIES LTD), ul. Słomińskiego, nr 15, lok. 509, 00-195 WARSZAWA
  7. If a Customer who is a Consumer requests that an item be replaced or that a defect be removed, or has issued a price reduction statement by specifying the amount by which the price should be reduced, and the Seller has not reacted to this request within fourteen days, the Seller will be deemed to have determined that the request is justified.
  8. The Seller will be liable under the Polish Civil Code warranty if a physical defect is discovered no later than two years after a product is delivered to the Customer. A claim for removal of a defect or replacement of a product by a defect-free product will expire after one year starting from the date on which the defect was discovered, provided that in the case of a purchase of a product by the consumer, the period will not expire until the end of the term described in the first sentence.
  9. Customers (including Consumers) may report claims relating to product defects by mail to CAMBRIDGE CHOCOLATE TECHNOLOGIES SPÓŁKA AKCYJNA (affiliated partner CAMBRIDGE CHOCOLATE TECHNOLOGIES LTD), ul. Słomińskiego, nr 15, lok. 509, 00-195 WARSZAWA or by e-mail to contact@esthechoc.com. Customers are requested to attach a proof of purchase of the product (such as a receipt or an invoice) to the complaint where possible. In order to speed up the processing of complaints, Customers are requested to provide reasons for their complaint, their claim and their contact details in their complaint. If the complaint does not include the information necessary to process it, the Seller will contact the Customer.
  10. If a Customer makes a contract withdrawal or price reduction statement due to a physical defect in a product or the Seller has provided a defect-free product as a replacement for the defective product or removed the defect, the Customer may request a cure of the damage suffered as a result of concluding a Sales Contract while unaware of the existence of the defect. In particular, the customer may request reimbursement of the costs incurred to conclude the contract, the costs of receipt, transport, storage and insurance of the product and expenses, to the extent that the Customer has not benefited from these expenses, subject to the generally applicable provisions of law regarding the duty to cure loss.

Article 9.
WITHDRAWAL FROM THE CONTRACT

  1. Consumers will have the right to withdraw from a Sales Contract concluded through the Store within fourteen days, without giving reasons and without paying any costs other than those required by law.
  2. Consumers may withdraw from the Contract by providing the Seller with a statement of contract withdrawal. This statement may be filed using the contract withdrawal form template (which is in the same form as the statutory form template referred to in Article 30.1 of the Consumer Rights Act), which is attached to these Terms and Conditions.
  3. Should a Consumer wish to file the statement of withdrawal by e-mail, the statement must be sent to contact@esthechoc.com. If the Consumer files the statement of withdrawal by mail, it must be sent to CAMBRIDGE CHOCOLATE TECHNOLOGIES SPÓŁKA AKCYJNA (affiliated partner CAMBRIDGE CHOCOLATE TECHNOLOGIES LTD), ul. Słomińskiego, nr 15, lok. 509, 00-195 WARSZAWA. The relevant time limit will be deemed to have been complied with if the statement is sent before the expiry of the time limit.
  4. The 14-day term for withdrawal from a Sales Contract begins to run when the Consumer or a third person specified by the Consumer takes possession of the product by the Consumer, it being understood that said third party is not the carrier transporting the product. If the Sales Contract is for a number of products to be delivered separately, in instalments or in part, the 14-day term for withdrawal from the contract begins to run when the Consumer or a third person specified by the Consumer takes possession of the last item, instalment or part.
  5. If a distance contract is withdrawn from, the contract will be deemed not to have been concluded, and the Seller will, as soon as possible and no later than 14 days after receipt of the Consumer’s contract withdrawal statement, reimburse all payments made by the Customer, including the cost of delivery of the products. The Seller will reimburse the payment by using the same payment method as that used by the Consumer, unless the Consumer has explicitly consented to another payment method, which will not entail any costs to the Consumer.
  6. During promotional campaigns or individual offers made under different terms and conditions, the Seller may offer the Consumer an acknowledgment of receipt of the products being returned to the Seller from the Consumer. In other cases, the Seller may suspend reimbursement of payments received from the Consumer until the product has been returned, or until proof that the product has been delivered by the Consumer has been received, whichever occurs first.
  7. Where possible, it is advised to attach proof of purchase (for example, a receipt or an invoice) to the product being returned, however it is not mandatory.
  8. If the Consumer chooses a product delivery method other than the cheapest standard method offered by the Seller, the Seller will not be obliged to reimburse the additional costs paid by the Customer.
  9. The Consumer will return the product to the Seller, or deliver the product to a person authorized by the Seller to receive it, as soon as possible, and in any event no later than 14 days after the date on which the Consumer withdrew from the contract, unless the Seller makes a proposal to the Consumer to take back the products on different terms. The 14-day time limit will be deemed to have been complied with if the products are sent back before the time limit expires. Returned products should be packed and secured in such a way as to avoid damage during transit.
  10. The products being returned will be dispatched to the following address: CAMBRIDGE CHOCOLATE TECHNOLOGIES SPÓŁKA AKCYJNA (affiliated partner CAMBRIDGE CHOCOLATE TECHNOLOGIES LTD), ul. Słomińskiego, nr 15, lok. 509, 00-195 WARSZAWA.
  11. The Consumer will only pay the direct costs of returning of the products unless the Seller agrees to pay them.
  12. The Consumer will be liable for any reduction in the value of products being returned if the reduction has been caused by their being used in an exaggerated manner compared with that typically required to verify their nature, properties and operation. The Seller reserves the right to claim damages from the Consumer to the extent allowed by the generally applicable provisions of law.
  13. With regard to the products offered by the Seller, no circumstances exist under which the Consumer will loses the right to withdraw from the contract, and none of the circumstances described in Article 38 of the Consumer Rights Act will have occurred.

Article 10.
PERSONAL DATA

  1. The Personal Data Administrator is the Seller: that is CAMBRIDGE CHOCOLATE TECHNOLOGIES SPÓŁKA AKCYJNA (affiliated partner CAMBRIDGE CHOCOLATE TECHNOLOGIES LTD) with its registered office in Warsaw, ul. Słomińskiego, nr 15, lok. 509, 00-195 WARSZAWA, entered into a register of entrepreneurs maintained by the District Court for m.st. Warszawa, XII Commercial Division under KRS no. 0000499822, tax identification number (NIP) 7010414089, REGON 147116303, with the share capital od PLN 100.000,00. (‘Administrator’)
  2. The contact with the Administrator is possible via e-mail by the following address: contact@esthechoc.com or by traditional mail to the address of the Administrator's registered office.
  3. The Customer’s personal data shall be processed for the purpose of rendering services by electronic means within the Shop, including sending the Newsletter, concluding and performing Sales Agreements and delivering products to the address indicated by the Customer, processing complaints, in order to market goods and services offered by the Seller and its business partners (if the Customer has agreed to it during the ordering process), for statistical purposes, as well as to fulfil legal obligations incumbent on the Seller (provisions on warranties, tax regulations). The legal basis for the processing of personal data by the Administrator is the performance of the agreement for the provision of services by electronic means and the Sales Agreement, as well as - if the Costumer has concluded such agreement - the performance of the agreement for the dispatch of the Newsletter (Article 6(1)(b) of the GDPR) and the legitimate interest of the Administrator, in particular in pursuing claims or marketing (Article 6(1)(f) of the GDPR), as well as legal provisions (Article 6(1)(c) of the GDPR).
  4. For the purposes of the Order execution (preparation and conclusion of the Sales Agreement), the following categories of personal data are processed: name, surname, shipping address, e-mail address, telephone number (for the purpose of contacting the Order and for the purpose of contacting a courier company). In case of the necessity to issue an invoice, NIP and the Customer's company, is also processed. In the case of payment by bank transfer to the Seller's account, information about the Customer's bank account number is also processed. For the purpose of providing services by electronic means, including sending the Newsletter, the e-mail address is also processed. For the purposes of processing a complaint, the Administrator processes the following personal data: name and surname, e-mail address and other data necessary for processing a complaint.
  5. Personal data about a specific Order will be stored for the period of time in which it is possible to make warranty claims or other claims related to the performance of the Sales Agreement. Personal data collected in connection with the submission of a complaint will be processed for the period necessary to handle the complaint, in accordance with the provisions of the applicable law and to resolve any dispute that may arise as a result of the submitted complaint.
  6. The Seller may process personal data longer than it results from the above provisions only if it is required by mandatory legal regulations or by a decision of an appropriate state authority.
  7. The Seller hereby informs the Customer that the personal data provided by the Customer shall be transferred to the company from the Administrator group, i.e. CAMBRIDGE CHOCOLATE TECHNOLOGIES LTD with its registered office in Great Abington, Cambridge, Cambs, England, CB21 6GP, as well as to other third parties in order to fulfill the Orders submitted by the Customer, i.e. payment processing (and shipment of the purchased Articles), and to entities providing management, accounting, marketing and IT services to the Administrator.
  8. The provision of personal data by the Customer is voluntary. The Seller hereby informs the Customer that failure to provide personal data may prevent the Seller from providing services by electronic means, as well as concluding and performing contracts in the Online Shop.
  9. The Customer has a right to:
    • obtain information on the processing of personal data, including the categories of data processed and the possible recipients of the data,
    • require that inaccurate or incomplete personal data to be corrected,
    • require the deletion of personal data - by objecting to their processing,
    • require the restriction on the processing of personal data, if the legal requirements justifying the restriction are fulfilled
    • transfer of personal data - by receiving personal data from the Seller in a format enabling its transfer to a selected third party.
  10. All applications, questions and requests of the Customer related to the processing of personal data should be addressed to the address of the Administrator's registered office or by e-mail to the following address:_________________________
  11. If it is found that personal data are being processed illegally, the Customer has the right to lodge a complaint with the supervisory authority:, the President of the Office for Personal Data Protection ul. Stawki 2, 00 - 193 Warsaw.
  12. The data administrator will process Customers’ personal data for the purposes of the performance of the Sales Contract and operating the Store and for those other purposes to which the Customer has consented or which the Customer has requested or which are a consequence of the contract between the Seller and the Customer.
  13. The administrator may entrust processing of Customers’ personal data to other entities (sub-contractors or business partners), in accordance with the Personal Data Protection Act of 29 August 1997. The administrator will keep a register of the persons authorised to process personal data.
  14. The provision of personal data by Customers is voluntary. However, without providing the data that is identified as being required, Orders cannot be submitted and the Sales Contract cannot be carried out.
  15. Customers of the Store may access their data and modify it under the terms and conditions of the generally applicable provisions of law, in particular the Personal Data Protection Act.

AMENDMENTS TO THESE TERMS AND CONDITIONS; FINAL PROVISIONS
Article 11.
AMENDMENTS TO THESE TERMS AND CONDITIONS

  1. These Terms and Conditions became effective on 26 March 2015, and are available on the Store’s website.
  2. The Seller reserves the right to amend these Terms and Conditions under any of the following circumstances:
    1. amendments to the legislation governing the Seller’s delivery of products and the provision of services by electronic means which affect the mutual rights and duties specified in the Sales Contract,
    2. the need to adapt the Seller’s business to instructions, decisions and guidelines resulting from:
      • a decision by a body of the public administration with jurisdiction over the Seller’s business activity, or,
      • a court order that applies to the Seller’s business activity and that affects the mutual rights and duties specified in the Sales Contract.
    3. changes in the Seller’s method of providing services by electronic means that are caused exclusively by technical or technological circumstances (in particular by an update to the Technical Requirements),
    4. changes in the scope of or rules for providing services by the Seller to which the Terms and Conditions apply, where said change occurs as a result of the Seller’s launching new functionalities or services covered by the Terms and Conditions and offered to the Consumer, or modifying or withdrawing existing functionalities or services,
    5. merger, spin-off or transformation of the Seller or a change in any of the Seller’s information described in Article 1h of these Terms and Conditions.
  3. Amendments to these Terms and Conditions will not affect the contents and conditions of Sales Contracts concluded by the Customer.
  4. Should the Terms and Conditions be amended, the Seller will make the consolidated text of the Terms and Conditions available by publishing them on the Store’s website and sending a message to the e-mail address provided by the Customer.

Article 12.
FINAL PROVISIONS

  1. The governing law for concluding Sales Contracts is the law of the Republic of Poland, and the courts having jurisdiction over them are the courts of general jurisdiction of the Republic of Poland, unless provided otherwise by mandatory provisions of general law. Any disputes arising between the Seller and a Customer (who is not the Consumer) will be referred to the Court having jurisdiction over the Seller’s registered office.
  2. By selecting Polish law pursuant to these Terms and Conditions, the Consumer will not be deprived of any protection granted by provisions of law that cannot by excluded from the contractual relationship between the Seller and the Consumer, pursuant to the law that – in accordance with applicable regulations – would apply in the event that no applicable law has been specified.
  3. Sales Contracts are concluded in English.
  4. These Rules and Regulations are available to Customers free of charge at //buy.esthechoc.com/regulations.html, where Customers may review them and print them at any time.
  5. Except as set forth in Article 8 of these Terms and Conditions, the products offered by the Seller are not covered by a guarantee or after-sales services.
  6. The Seller has not adhered to the good practices code referred to in Article 2.5 of the Act to Combat Unfair Market Practices of 23 August 2007.
  7. The Seller does not provide Customers with services subject to remuneration.
  8. Customers will not be obliged to pay a security deposit or provide any other financial guarantees.
  9. In no case will the subject-matter of the Sales Contract be the digital contents.

Article 13.
OPTIONS TO USE OUT-OF-COURT METHODS FOR PROCESSING COMPLAINTS AND PURSUING CLAIMS, AND RULES FOR ACCESSING THESE PROCEDURES

  1. Consumers may request that a dispute arising out of a Sales Contract be settled by a permanent consumer arbitration court as described in Article 37 of the Commercial Inspection Act of 15 December 2000. The terms and conditions for the organization and operation of permanent consumer arbitration courts are described in Minister of Justice Regulation dated 25 September 2001 on the Terms and Conditions for the Organization and Operation of Permanent Consumer Arbitration Courts.
  2. Consumers may request that a regional inspector from the Commercial Inspection commence mediation proceedings to settle a dispute between the Consumer and the Seller amicably pursuant to Article 36 of the Commercial Inspection Act of 15 December 2000.
  3. Consumers may also request assistance from a local (municipal) consumer ombudsman, whose tasks include, among others, providing free consumer advice services, offering legal information on the protection of consumers’ rights and presenting entrepreneurs with cases regarding the protection of consumers’ rights. Consumers may also contact a non-governmental organization whose statutory tasks include consumer protection.

APPENDIX 1
TO THE ESTHECHOC.COM TERMS AND CONDITIONS OF PURCHASE

  1. Minimum technical requirements:
    1. Processor: x86 1GHz architecture or equivalents in other architectures
    2. Operating memory: 512MB
    3. Monitor and video card: XGA standard compliant, minimum resolution 1024x768 16bit
    4. Hard disk: any compatible with the operating system, plus at least 100MB of free space
    5. Mouse or other manual controller + keyboard
    6. Network card/modem: enabling 512kb/s access to the Internet
  2. Minimum software requirements:
    1. Operating system: Windows 7 or higher, Linux with X.ORG, MacOS 9 and higher
    2. Mobile platforms: Android and iOS, web browser: Chrome (version 22 or higher) or Safari (6.0 or higher)
    3. Cookies and JavaScript enabled
    4. Plugin Flash Player, version 10.0 or higher, required.

APPENDIX 2
TO THE ESTHECHOC.COM TERMS AND CONDITIONS OF PURCHASE
Model Withdrawal Form


(only complete and return this form if you wish to withdraw from the contract)

  • To CAMBRIDGE CHOCOLATE TECHNOLOGIES SPÓŁKA AKCYJNA (affiliated partner CAMBRIDGE CHOCOLATE TECHNOLOGIES LTD), ul. Słomińskiego, nr 15, lok. 509, 00-195 WARSZAWA, e-mail address: contact@esthechoc.com
  • I/We (1) hereby give notice that I/We (1) withdraw from my/our (1) contract of sale for the following goods (1) / for the provision of the following service (1):
  • Ordered on (1) / received on (1):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent in hard copy):
  • Date:

1) Delete as appropriate

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